At Canadian POS Corporation, we offer Canadian business owners the opportunity to accept credit cards and debit cards with our fantastic POS terminals. We also offer them the ability to sell gift cards in their stores and make use of our innovative e-commerce solution. After all, a growing number of Canadians thoroughly enjoy doing their shopping online. However, there is something that we provide that is more important that all that we’ve mentioned above.
We provide unbeatable customer service! Of course, this can be argued. Many providers boast having the best customer service practices in their industry. However, we take extra steps to make sure that we are a very customer-oriented company. We know that it is the interactions that we have with our clients that truly sets us apart. Each client is treated as a priority. It’s the personal touch that really makes difference. Are you making a difference with your clients?
Here are three traits to have to be great customer service provider:
1. Being able to establish a rapport. When you have a good rapport with a customer, you’ll be able to secure loyalty. One way to establish friendly interactions off the top is to continually use your customer’s name. It’s all about building a sense of familiarity that will make your interactions a lot more pleasant. It will also help you to earn your customer’s trust. When they feel that they are your friends, it encourages them to count on you.
Inc.com emphasizes this. “Use your customer\’s name whenever you can,” insists the website, “And sometimes you have to give to get. In his book The Knack, Inc. columnist Norm Brodsky relates how he won a sale against long odds by venturing his time and expertise to help a prospect cut costs. ‘I was showing him not only that we could help him save money but that we cared about saving him money,’ writes Brodsky.”
2. Being accepting feedback from your customers. There is no one better than your customers to tell you about how you’re doing in the customer service department. If you’re willing to accept feedback, you’ll be a lot more likely to improve upon your customer service skills. Don’t worry too much about getting constructive criticism. In fact, you should be accepting it as a positive since it will only serve to better you at your job.
AmericanExpress.com shares this view. “After you and your employees, nobody knows more about your business than your customers,” says the site, “They can be your biggest fans or your harshest critics. Ask them how you’re doing, what they like about your business and what they don’t like. This isn’t about collecting compliments, so open the channel to all customers. Negative feedback can be especially helpful, though it can be a little uncomfortable.”
3. Being willing to do more listening than talking. You can’t always assume that you know exactly how to please your customers. You know the old saying about assumptions, right? With that said, it’s important to truly pay attention to what your customers are asking for. That way, you’ll be able to resolve their issues on the first try and without making mistakes. Don’t be afraid to ask the appropriate questions in order to get your job done right.
Inc.com discusses the importance of active listening, agreeing that you should “ask open-ended questions to elicit a customer\’s needs and wants.” The site also quotes Marc Willson, a retail and restaurant consultant for the Virginia SBDC network as saying that “the best salespeople spend 80 percent of their time listening, not talking.” For a taste of Canadian POS Corporation’s brand of customer service, please call at 1-877-748-2884 or email us at info@localhost.