At Canadian POS Corporation, we pride ourselves on providing Canadian business owners with top quality POS terminals. In addition, we do all that we can to let our customers know that we care. Each of them must be made to feel like a top priority. To us, that’s a big way to demonstrate a customer service regimen that can’t be beat. Naturally, great customer service is important.
Most often, it is the service over the product that encourages people to keep coming back to your store. And there are many ways to ensure that your customer service practices are at their best. On SkillsYouNeed.com, a list of tips is provided to help business owners improve their customer service skills. Many are quite simple. But they are also quite effective thanks to their simplicity.
Smile. Smiling is “the most simple and often the most powerful tip for customer service” says the website, “Smiles are contagious”. And did you know that a smile can actually be heard over the phone? A friendly and kind voice makes people smile back. Making eye contact and having a genuine smile on your face will make your client feel welcome and at ease when visiting your place of business.
Make The Customer Feel Welcome. Come up with an appropriate and friendly greeting whenever you acknowledge a customer who enters your store. Remember that shoppers have choices. They may like what you sell. But they should really like buying it from you over your competition. Don’t overdo it, warns SkillsYouNeed.com. However, be sure to offer your “good mornings”, “thank yous” and “have a nice days” as often as you can.
Listen. Listening is such an important part of customer service. But strangely, it is often overlooked. The best way to service your customers is to directly address their needs. And how will you know what those needs are if you’re not effectively listening? Not delivering solutions to your customers’ problems is surely going to frustrate them. Listen to what they have to say, empathize and solve!
Learn Your Business – Be An Expert. It’s important to show your expertise in your field. It helps your clients to feel that they have come to the right place. As the website insists, “make sure that you know more about your business than the customer does, be able to answer questions about your business or organization even if they are not related to your normal field of work.”
Be True To Your Word. Being trustworthy is huge to consumers. If they can’t trust you, don’t expect them to support your business. It’s easy to lose trust when you don’t follow through on your promises to deliver. So be sure to “only ever offer a customer or client something that you are sure you can give them,” says SkillsYouNeed.com. Stick to your deadlines!
Be Memorable – For the Right Reasons. “We tend to remember positive and negative experiences more vividly than average day-to-day ones,” reads the site, “Try to make every customer’s experience a positive one that they’ll remember and talk to others about.” Doing so is easier than you think. It all comes down to being courteous, helpful and polite – and giving a little bit extra when you can!
For a great example of excellent customer service, call Canadian POS Corporation at 1-877-748-2884 today!