In our last blog, we took a look at a Robi Ganguly article from Apptentive.com. In it, a number of tips were listed to assist business owners with practicing a top-notch customer service routine. At Canadian POS Corporation, we pride ourselves on providing our customers with only the best in customer service. Here are some more tips that can help you do the same for your clients.
Trust your customers. This is a big part of providing top-notch customer service. If you want your customers to trust you, you will have to do the same. Remember that you are in a relationship. And trust is a big part of any relationship. Writes Ganguly, “There are people out there trying to get something for nothing, but if you assume this of everyone then you are sure to anger everyone you do business with.”
Say “Yes”. In our last blog, we mentioned that one of Ganguly’s tips had to do with being fair when saying “no”. So how can we advise you to say “yes”? Of course, it’s easy to agree to reasonable requests. But it’s also important to let customers know what you can do for them, as opposed to what you can’t do for them, when their requests seem unreasonable.
Validate their concerns. Customers absolutely hate it when business owners or their representatives go on the defensive. Don’t argue with your clients. Be sure to show that you understand their frustrations and do all you can to help them. Remember that your business should be about problem solving. Whatever problem your customer has, it’s up to you to solve it.
Give more than expected. Going over and above the call of duty never hurt anybody – especially in the business world. You will be remembered for going that extra mile as most businesses simply don’t do that. When you give customers more than what they are expecting, you are bound to secure lifelong clients. One of the keys to running a business successfully is to secure loyalty.
Make your customer feel appreciated. “Don’t blow them off or minimalize their concerns,” writes Ganguly, “Treat them with respect.” At the end of the day, everyone deserves to be treated with respect. And as you likely know, you have to give respect to get it back in return. Do the little things to make your customers know that you appreciate them. They’ll reward you for years to come.
Give us a call at 1-877-748-2884 and allow us to show you the type of customer service that we know you will appreciate. One of the first things we do to show our commitment to providing the best service possible is introducing you to an upgraded method of accepting Visa, MasterCard and Interac cards as methods of payment at your place of business.
Something else we do is provide our upgraded POS terminals expeditiously – usually, no more than within three days. However, what we also do is listen and put many of the tips doled out over our last two blogs into practice. We know that customer service means a lot to you. And since our customers mean a lot to us, we do all we can to practice what we preach.